Frequently Asked Questions
How can I contact customer support?
You can reach us anytime at support@littlereveur.co.nz or through the contact form on our website.
We’ll reply as soon as possible.
What are your business hours?
We’re a small family-run brand, so we do our best to respond as quickly as possible.
Our usual hours are Monday–Friday, 9am–5pm NZST, and we’ll get back to you within 24–48 hours.
What payment methods do you accept?
We accept a variety of secure and convenient payment methods, including:
• Visa & Mastercard
• Apple Pay / Google Pay
• Shop Pay
• PayPal
Your payment is always processed safely and securely for complete peace of mind.
Coming soon:
• Afterpay
• Laybuy
• ZIP Co
We’re working to offer even more flexible payment options to make shopping with us easier.
How long will my order take to ship?
We aim to have orders dispatched as promptly as possible—typically within 1–3 business days.
Delivery timeframes do vary by region, but most New Zealand orders are delivered within 2–5 business days.
Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible, so changes or cancellations may not always be possible.
If you need to update your order, please contact us immediately at support@littlereveur.co.nz, and we’ll do our best to help before your parcel is dispatched.
Once an order has been shipped, we’re unable to make further changes.
Can I return or exchange an item?
Yes — we offer returns or exchanges within 14 days of receiving your order, as long as the item is unworn, unwashed, and in its original condition.
To start a return, please contact us at support@littlereveur.co.nz
How do I track my order?
Once your order has been packed and collected by the courier, you’ll receive a shipping confirmation email with your tracking number.
Simply click the link in the email to follow your parcel’s journey.
If you haven’t received your tracking details within a few days, feel free to contact us and we’ll be happy to assist.
What happens if my package is lost or delayed?
If your parcel appears delayed, please allow a little extra time, as courier networks can sometimes experience unexpected slowdowns.
If you believe your package is lost, contact us at support@littlereveur.co.nz and we’ll investigate with the courier. We’ll do everything we can to ensure your order reaches you safely.
Are your fabrics sustainably sourced?
Yes — we choose materials with both your baby and the planet in mind.
Our fabrics are responsibly sourced, gently processed, and selected for their softness, breathability, and reduced environmental impact. We aim to use fibres that are safer for delicate skin and kinder to the earth.
Are your fabrics suitable for sensitive skin or eczema-prone babies?
Yes — our fabrics are carefully chosen with delicate skin in mind.
We use natural, gently processed materials that are soft, breathable, and comfortable for sensitive or eczema-prone skin. These fibres help reduce irritation, allow airflow, and avoid the harsh chemicals often found in low grade fabrics.
Our aim is to create clothing that feels soothing and gentle, keeping your little one comfortable day and night.
How should I wash and care for your clothing?
To keep your Little Rêveur pieces looking and feeling their best, we recommend a gentle care routine.
Machine wash on a cold, delicate cycle with similar colours, using a mild, baby-safe detergent. Avoid bleach, fabric softeners, and harsh chemicals, as these can damage natural fibres.
For best results, lay flat or hang to dry. We do not recommend tumble drying or ironing, as heat can cause shrinkage and affect the softness and texture of our fabrics.
Do your materials meet any safety standards?
Yes — our fabrics are chosen for their safety and quality.
They are certified, gentle on delicate skin, and free from harmful substances commonly found in synthetic textiles. We prioritise materials that meet international safety standards to ensure your little one stays comfortable and protected. For further information or to request access to our certification documents, please contact us at info@littlereveur.co.nz
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Where are your products made?
Our garments are made in trusted, carefully selected facilities in China that meet strict ethical manufacturing standards.
We partner with BSCI-certified factories, ensuring fair labour practices, safe working environments, and responsible production throughout the entire process. For further information or to request access to our certification documents, please contact us at info@littlereveur.co.nz
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